Frequently Asked Questions

We specialize in non-emergency primary care for tourists. This includes common colds, flu, stomach issues, allergies, minor skin rashes, altitude sickness, and minor physical injuries like sprains or small cuts. For life-threatening emergencies, please dial 119 immediately.

Yes, all our medical staff and doctors are fluent in English. We also have translation support available for other major languages including Chinese, Korean, and Spanish to ensure clear communication regarding your health.

Absolutely. After your consultation, if medication is required, we will issue a prescription that is valid at any pharmacy across Japan. We can also provide a list of nearby pharmacies that are familiar with international patients.

We offer rapid antigen tests for COVID-19 and influenza, with results available on the spot. We do not provide blood tests or imaging. If the doctor determines that additional testing is needed, we will advise you to visit a nearby emergency hospital or call an ambulance.

You can book directly through our website by clicking the "Booking" button. We offer same-day appointments and walk-ins, though we recommend booking in advance to minimize waiting times.

We accept all major credit cards (Visa, Mastercard, AMEX) through our secure Stripe payment system. We also accept local mobile payments such as PayPay depending on the exact location of the consultation.

Yes, we provide official medical certificates in English. For airlines, please specify the exact requirements of your carrier. For insurance, our certificates and receipts are standardized for easy claims processing.

We provide comprehensive digital consultation reports that can easily be shared with your primary care physician back home. If your doctor needs further clarification, they can contact us via our official medical support email.